Grayhill, Inc. designs and manufacturers intuitive human interface solutions that make life simpler, safer and more efficient. Standard products include optical encoders, rotary switches, keypads, joysticks and pushbuttons. Grayhill specializes in creating ergonomic panels and product shells that integrate various interface technologies, including displays, touch technology and motion sensing to support a range of industries including Healthcare, Automotive and Military.

With headquarters just outside of Chicago, and multiple state-of-the-art facilities around the world, Grayhill has the engineering expertise and vertical integration to deliver standard and customized solutions quickly and cost-effectively.

Are You Ready to Grow With Us?

Summary: Performs quality functions within the components team and serves as liaison to customers, suppliers as well as the internal Corporate Quality team.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Work alongside the Grayhill quality department in compliance with all Grayhill quality requirements and processes, ensuring that product group activities meets or exceeds both the internal corporate quality requirements and the customer quality requirements.
• Manage the key customer warranty claim systems with timely responses. Analyze warranty claim data and report on opportunities for improvement to the business unit.
• Prepare reports to communicate involvement and results of quality assurance activities.
• Lead the product groups' CCA process with timely and appropriate actions using 8D methodologies. Analyze CCA data and report on opportunities for improvement to the business unit.
• Lead the audit inspection of Component Division Production Orders and Toolroom piece parts.
• Manage military A&B testing requirement process.
• Manage special customer testing and review customer prints pertaining to testing. Coordinate efforts with Corporate Quality Lab.
• Maintain quality records for customer review and supply special Certificate of Conformance and/or testing results as required.
• Coordinate special customer testing with Corporate Quality Lab and Planners.
• Manage the Internal Corrective Action Request (ICA) process: initiate; review; contain; notify; analyze and implement customer corrective action.
• Serve as an internal auditor, auditing facilities as required.
• When required, obtain from Sales customer First Article requirements. Review, interpret and ensure requirements are understood and met. Maintain records and have available for customer review.
• Design and implement quality training programs for Plant.
• Review, implement and maintain ISO standards as related to training and production quality.
• Participate in monthly quality meetings and in internal audits as assigned.

Education and Experience:

• Bachelor's degree (B.S.)
• Minimum of two years of applicable experience; or equivalent combination of education and experience

Preferred Skills/Experience:

• Excellent communication skills with the ability to effectively work with all levels within the organization
• Strong intrapersonal skills - ability to thrive in a team oriented, creative, and collaborative environment.
• Hands on experience working in manufacturing preferred.
• Experience with manufacturing process such as plastic injection molding, rubber molding, machining, or assembly.
• Experience working with customers and/or suppliers

What we have to offer:

• You will be at the forefront of challenging work. We solve complex problems with innovative solutions across all teams and in all roles. There is purpose in our work!
• Comprehensive Health Insurance; medical, dental, prescription, and vision starting on day one.
• Generous Paid Time Off
• 401(K) match up to 4% of salary
• Hybrid work model allowing 4 days a month remote
• Collaboration Space featuring ping pong, foosball, board games, and more...
• Company paid holidays
• Optional gap insurance coverages
• Company paid disability and basic group life
• 24/7 Employee Assistance Program
• Catered company events - to pause and celebrate the wins!

We value diversity and inclusion. We are an equal opportunity employer and we do not discriminate on the basis of gender, color, race, religion, marital status, sexual orientation, or national origin.